Welcome to Naturalife Wholefoods Limited terms and conditions page.
Naturalife Wholefoods Limited and its affiliates provide it’s services to you subject to the following conditions. If you shop at Naturalife Wholefoods Limited, you accept these conditions. In addition, when you use any current or future Naturalife Wholefoods Limited service whether or not included in the Naturalife Wholefoods Limited Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
These Terms and Conditions tell you the rights and obligations you have.
Please read these carefully. These Terms and Conditions do not affect your statutory rights as a consumer. The consumers statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended).
We are Naturalife Wholefoods Limited.
Our office is :
NATURALIFE WHOLEFOODS LIMITED
7 THE GEORGE CENTRE
Company No. 04593833
Tel: +44 (0)1460 76568
For any queries on products supplied by Naturalife Wholefoods Limited please contact Tel: 44 (0)1460 30795 or Contact us using the contact page on this site.
Whilst every effort has been made to ensure accuracy of information on this Web Site, the publisher reserves the right to change any specification without notice. As such, all photographs are as a guide only, and may not necessarily represent the product on offer. Customers must ensure that goods are suitable for the purpose intended. All items are subject to availability. All prices are subject to fluctuation without notice. However prices agreed at time of purchase will not change in final billing. Any sizes, capacities and dimensions quoted are approximate and for guidance only.
All Customer details are kept in strict confidence and comply with the Data Protection Act 1998.
Any questions or queries regarding the product must be asked prior to ordering.
Delivery and Shipping Policy
Our low rate International and UK offshore shipping charges are displayed during checkout. All UK mainland shipments are charged at a nominal fee of £2.00, £5.00 throughout the EEC and £10.00 for other International countries. Delivery is mostly between 7 and 14 normal working days, depending on the item being in stock. Once despatched, Naturalife Wholefoods Limited cannot be held responsible for delays beyond our control.
For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days. We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £5 or the products (whichever is less) to cover our postal and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder’s billing address.
Damaged, Defective Goods and Cancellation Rights
We supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find damage or a defect you must tell us within 7 days.
Refund and Returns Policy (Unwanted Goods)
In accordance with the new European Directive on distance selling, which has been incorporated into UK law by the Consumer Protection (Distance Selling Act) Regulations 2000, you as the consumer have the right to cancel your order with us within 7 days of receiving the goods. Day one to be the day after you receive the goods. You will have to pay the cost of returning the goods to us, all other monies will be returned within 30 days date from cancellation, on the understanding that the goods are returned in the condition of which they are received. If we have not received our goods back within that time, the Regulations allows us to deduct what it would cost us to retrieve the goods from you the consumer. We will however not accept back goods that have been used.
All returned goods must be in mint condition and suitable for re-sale. All returns and requests must be authorised in advance by Naturalife Wholefoods Limited or an authorised representative. No out of date products may be returned unless permission is sought from the manufacturer. Goods may not be returned within three months or after twelve months from receipt by the customer. Faulty products must be returned complete in orginal packageing, part or loose items are not acceptable. Returns must be sent to Naturalife Wholefoods Limited within one month of written authorisation being received, otherwise they may not be accepted. All returns must have an authorised returns label and should be clearly addressed to:-
NATURALIFE WHOLEFOODS LIMITED
7 THE GEORGE CENTRE
Customer Support and Service
For any queries on products supplied by Naturalife Wholefoods Limited please contact Tel: +44 (0)1460 76568 or use the contact page provided on this site.
Complaint Handling Procedure
The Company endeavours to respond to complaints within 7 working days. We always endeavour to handle complaints fairly and swiftly, keeping the customer fully informed about progress. Feedback on how we can improve our service is always welcome. In all cases please do not hesitate to contact us.
Naturalife Wholefoods Limited attempt to be as accurate as possible. Photographs, drawings, diagrams and descriptions are for guide purposes only; any sizes, capacities and dimensions quoted are approximate and also for guidance purposes only.
When you visit Naturalife Wholefoods Limited or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Licence and Site Access
Naturalife Wholefoods Limited grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Naturalife Wholefoods Limited. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Naturalife Wholefoods Limited. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Naturalife Wholefoods Limited and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Naturalife Wholefoods Limited’s name or trademarks without the express written consent of Naturalife Wholefoods Limited. Any unauthorised use terminates the permission or licence granted by Naturalife Wholefoods Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Naturalife Wholefoods Limited so long as the link does not portray Naturalife Wholefoods Limited, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Naturalife Wholefoods Limited logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Naturalife Wholefoods Limited does not sell products directly to children, but children’s products may be purchased by adults, via credit card. If you are under 18, you may use Naturalife Wholefoods Limited only with involvement of a parent or guardian. Naturalife Wholefoods Limited and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Naturalife Wholefoods Limited ON AN “AS IS” AND “AS AVAILABLE” BASIS. All the times we quote for delivering or collecting the goods are approximate. We will not be liable for any delays caused by circumstances beyond our reasonable control, E.g. acts of God, civil commotion, riots, flood, fire, and legislation. If you buy the goods for use in a business, we will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly If the goods break down or stop working properly during a manufacturers warranty period, we will try to replace them or repair the fault as soon as reasonably possible after you have reported it and returned the said goods to us.
By visiting Naturalife Wholefoods Limited, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Naturalife Wholefoods Limited.